Things to know before placing an order! Fresh Made to Order! Shipping Information - Processing Time - Please Read
Things to know before placing an order with thatgirlsbathandbody.com
"NOTE - 14 to 25 days (2-3 weeks) to receive your order "
Please take a moment to read the information listed below on processing time, shipping, work hours, and return orders. Some of this information is noted through out the website, but it has been added this page to make it easier to find.
It is important that you understand this information before hand, so that there will not be any confusion, misunderstandings or disappointments with your order. Cancellation and changes to you order can not be made after order has been placed. Under no circumstance, other than the item(s) is/are on back order, sold out, damaged, defective or discounted, can an order be canceled or changed after placed. The no cancellation nor change policy applies to all orders under $25 dollars. Orders $25 and over have 3 business days to contact us to cancel the order. Customers have 24 hours (one business day) to 3 days the order will be put on hold. After that grace period Item will be made and shipped. Add 3 days to the 2-3 estimated time of delivery. This includes production and processing. make an changes to to custom orders has been changed. Orders $25 and over can not be canceled or changed after 3 business days. No changes or cancellations will be made to orders placed, after items have been made, shipped.
After 3 days we have paid for supplies for your order and are in the process of processing your order and then making them. Then we can not receive a full refund of supplies that are purchased and would have to pass the cost to our customers. Evening going up on our prices. If this page's information is not clear please contact us for delivery time or any other concerns or questions you have before you ordering. Products usually take 2-3 weeks (excluding weekends, holidays, heavy work load, etc but can take up to 6 weeks for delivery. If package(s) have not been delivered within estimated 4-6 weeks please contact us. If package has not been delivered after shipped date given please contact us.
If order is refundable (case by case basis but most likely due to a rare occurrence like sending the wrong item) it can be only for a partial refund for shipping or/and product. Yahoo processing fee are however are non-refundable and under no or any circumstance can that fee be refunded. If products has already been shipped then all and any shipping fees related to the order/package can not be reimbursed, refunded, credited, etc. Returns, changes or cancellations if applicable are done on a case by case basic at my own discretion. Otherwise products are bought as is and without any warranties of any kind. Due to the natural nature of the products we can not ensure the sanitary of the returned products. Therefor we can not resell the products and would have to pass on the cost to our customers. Polices and prices may change at anytime without notice.
A minimum requirement of $8.00 must be reached before cart will allow checkout. A maximum of $1000 dollars much not be succeed per each order.
If you are concerned about not being home to receive your package you can either contact your local USPS to hold all your mail, for free, until you return from your trip. Second option is to ask a friend to be home to receive of your package. Additional information can be found at our privacy policy page or go to http://usps.com for more information.
SHOP POLICIES (Updated October 2008):
Please read our policies carefully because we will not cancel your order if you failed to read this important information before you placed your order! No changes can be made after 24 hours. No cancels or changes can be made to your order after ordering and production (products have been made).
All of our items are handmade by one individual and not made until ordered. No stock and shelve items here. The materials that we use are new (noted in the description - jewelry) and we use interfacing and high quality materials to make our items durable or natural. Please remember to add 3 business days to the timing of delivery (production time, process etc). We wait 3 days to make sure you still want your order before we make our customers order(s). So you can possible cancel an order or correct a mistake on a order before it has been made & processed.
I take great care in crafting my items and because everything is handmade there will be slight variations like soaps & jewelry - this makes your item one of a kind! Please contact me before ordering if you have any questions about an item. We reserve the right to change our policies at any time without notice. Please do not use this site nor bid or purchase if you do not agree with our terms or polices.
� Payment methods accepted are Mastercard, Visa, Discover, American Express, most major credit cards, debit cards with visa or mastercard logo, e-checks, postal money orders, and instant payment through paypal. PayPal excepts about 78 different credit cards and you don't have to have an account to shop. For more info on PayPal please visit paypal.com
� We offer flat rate shipping in the united states and most foreign countries. However, if your order fits into a smaller container and a lesser charge then estimated should apply, your card will be refunded the difference. Don't be alarmed by the shipping if it is too high, and if you are only getting a couple items. Your shipping will be corrected if an shipping overage error occurs. Shipping is usually correct but sometimes shipping errors in the store do occur. If we have not correct the error (rare) then please contact us. We will charge you accordingly for smaller orders. Thank you! For further shipping details view below near bottom of this page, or visit our FAQ section under shipping.
*Please Note: That during special sales, holidays and restocking of popular products, the amount of orders increases. This may add an additional estimated 8-15 business days (or 3-6 weeks) to our normal order processing time. Important Holiday Shipping Information. As the U.S. Postal System enters their holiday shipping season, please expect slight delivery delays from 11-22 to 12-24. Depending on your location. Remember all estimated delivery times (dates) giving, processing time, and production time are only estimated. ThatGirlsBathandBody.com makes No warranties, or guarantees of any kind for deliver or production time. Ex Estimated time of delivery is 2-3 weeks, but may be less or more. This depends on many factors, but limited to destination or weight. No refunds are given for shipping charges, or late delivery under any circumstance. By purchasing from this e-store you are accepting and agreeing to all our policies.
It is important that you understand this information before hand, so that there will not be any confusion, misunderstandings or disappointments with your order. Cancellation and changes to you order can not be made after order has been placed. Under no circumstance, other than the item(s) is/are on back order, sold out, damaged, defective or discounted, can an order be canceled or changed after placed. The no cancellation nor change policy applies to all orders under $25 dollars. Orders $25 and over have 3 business days to contact us to cancel the order. Customers have 24 hours (one business day) to 3 days the order will be put on hold. After that grace period Item will be made and shipped. Add 3 days to the 2-3 estimated time of delivery. This includes production and processing. make an changes to to custom orders has been changed. Orders $25 and over can not be canceled or changed after 3 business days. No changes or cancellations will be made to orders placed, after items have been made, shipped.
After 3 days we have paid for supplies for your order and are in the process of processing your order and then making them. Then we can not receive a full refund of supplies that are purchased and would have to pass the cost to our customers. Evening going up on our prices. If this page's information is not clear please contact us for delivery time or any other concerns or questions you have before you ordering. Products usually take 2-3 weeks (excluding weekends, holidays, heavy work load, etc but can take up to 6 weeks for delivery. If package(s) have not been delivered within estimated 4-6 weeks please contact us. If package has not been delivered after shipped date given please contact us.
If order is refundable (case by case basis but most likely due to a rare occurrence like sending the wrong item) it can be only for a partial refund for shipping or/and product. Yahoo processing fee are however are non-refundable and under no or any circumstance can that fee be refunded. If products has already been shipped then all and any shipping fees related to the order/package can not be reimbursed, refunded, credited, etc. Returns, changes or cancellations if applicable are done on a case by case basic at my own discretion. Otherwise products are bought as is and without any warranties of any kind. Due to the natural nature of the products we can not ensure the sanitary of the returned products. Therefor we can not resell the products and would have to pass on the cost to our customers. Polices and prices may change at anytime without notice.
A minimum requirement of $8.00 must be reached before cart will allow checkout. A maximum of $1000 dollars much not be succeed per each order.
If you are concerned about not being home to receive your package you can either contact your local USPS to hold all your mail, for free, until you return from your trip. Second option is to ask a friend to be home to receive of your package. Additional information can be found at our privacy policy page or go to http://usps.com for more information.
SHOP POLICIES (Updated October 2008):
Please read our policies carefully because we will not cancel your order if you failed to read this important information before you placed your order! No changes can be made after 24 hours. No cancels or changes can be made to your order after ordering and production (products have been made).
All of our items are handmade by one individual and not made until ordered. No stock and shelve items here. The materials that we use are new (noted in the description - jewelry) and we use interfacing and high quality materials to make our items durable or natural. Please remember to add 3 business days to the timing of delivery (production time, process etc). We wait 3 days to make sure you still want your order before we make our customers order(s). So you can possible cancel an order or correct a mistake on a order before it has been made & processed.
I take great care in crafting my items and because everything is handmade there will be slight variations like soaps & jewelry - this makes your item one of a kind! Please contact me before ordering if you have any questions about an item. We reserve the right to change our policies at any time without notice. Please do not use this site nor bid or purchase if you do not agree with our terms or polices.
� Payment methods accepted are Mastercard, Visa, Discover, American Express, most major credit cards, debit cards with visa or mastercard logo, e-checks, postal money orders, and instant payment through paypal. PayPal excepts about 78 different credit cards and you don't have to have an account to shop. For more info on PayPal please visit paypal.com
� We offer flat rate shipping in the united states and most foreign countries. However, if your order fits into a smaller container and a lesser charge then estimated should apply, your card will be refunded the difference. Don't be alarmed by the shipping if it is too high, and if you are only getting a couple items. Your shipping will be corrected if an shipping overage error occurs. Shipping is usually correct but sometimes shipping errors in the store do occur. If we have not correct the error (rare) then please contact us. We will charge you accordingly for smaller orders. Thank you! For further shipping details view below near bottom of this page, or visit our FAQ section under shipping.
*Please Note: That during special sales, holidays and restocking of popular products, the amount of orders increases. This may add an additional estimated 8-15 business days (or 3-6 weeks) to our normal order processing time. Important Holiday Shipping Information. As the U.S. Postal System enters their holiday shipping season, please expect slight delivery delays from 11-22 to 12-24. Depending on your location. Remember all estimated delivery times (dates) giving, processing time, and production time are only estimated. ThatGirlsBathandBody.com makes No warranties, or guarantees of any kind for deliver or production time. Ex Estimated time of delivery is 2-3 weeks, but may be less or more. This depends on many factors, but limited to destination or weight. No refunds are given for shipping charges, or late delivery under any circumstance. By purchasing from this e-store you are accepting and agreeing to all our policies.
That Girls Bath and Body
Work Hours
Product Processing Time
ALL PRODUCTS AND GIFTS ARE HANDMADE AND MADE TO ORDER.
Notice all items are handmade and take a minimum of 18 business days Monday thru Friday for production time. Please allow 2 to 3 business days for an order to be processed, NOT counting weekends or holidays.
My soaps and bath and body products are NOT Pre-Made. They are MADE TO ORDER. I need time to make them for you. Please allow us time to make them. Please keep reading the info below as it is important concerning your order.
Many may think that when placing an order items are kept in stock and ready to be shipped out the day of their order and since they are paying for Priority mail they should receive it within 2-7 business days or so of ordering though it can take longer. Due to may factor such as shipping delays, weather etc. This is not the case, but we hand make all of our products and they are made to order so they arrive at your home freshly made. Priority Mail, Express Mail: This does not mean your order is processed any quicker. It simply means your order arrives quicker once it ships. That Girl's Bath & Body does not mass produce or have a stock of premade items on shelves. Neither do we have a large team of workers helping make or package orders.
PRODUCTION TIME - An order may takes 18 days to production time (to make), 2-3 days to process, but a minimum of 14 business days (Monday Thru Friday). To make your order from the time of payment approval and always in the order that it is received. If we are making orders before yours it may take a little while longer to make your order. Then a couple or few days to approve payment & confirm/verify. All time given herein is estimated only and not actual delivery time.
What Does 2-3 weeks mean? It may take up to 25 business days before you receive your package. Which means if you add all the days it take to make the item & process order it should take 1-2 weeks which has been changed/updated to 2-3 weeks (busy summer sales) before you receive your order. Site states Availability: possibly within about an estimated 2-3 weeks to deliver package.
Add the production time (make products), processing, waiting 3 business days (if you change your mind about order), then 2-3 days shipping (if Priority mail but in some cases it may take longer). We estimate about 5-10 business days in which you should receive you package after it has been shipped.
Remember USPS only estimates a delivery of 2-3 days for Priority Mail. In some cases in may take longer so we estimate 3-7 bussiness days (weekdays only Monday thru Friday excluding weekends and holidays). All of our dates are only merely estimated time frame and not guarantee or actually dates.
COMBINED SHIPPING: Yes, I always combine shipping. When you are done shopping, let me know you are done. Then I will calculate exact shipping and send you an PayPal invoice or shipping calculator in this store will figure it out for you.
PRODUCTION TIME - An order may takes 18 days to production time (to make), 2-3 days to process, but a minimum of 14 business days (Monday Thru Friday). To make your order from the time of payment approval and always in the order that it is received. If we are making orders before yours it may take a little while longer to make your order. Then a couple or few days to approve payment & confirm/verify. All time given herein is estimated only and not actual delivery time.
What Does 2-3 weeks mean? It may take up to 25 business days before you receive your package. Which means if you add all the days it take to make the item & process order it should take 1-2 weeks which has been changed/updated to 2-3 weeks (busy summer sales) before you receive your order. Site states Availability: possibly within about an estimated 2-3 weeks to deliver package.
Add the production time (make products), processing, waiting 3 business days (if you change your mind about order), then 2-3 days shipping (if Priority mail but in some cases it may take longer). We estimate about 5-10 business days in which you should receive you package after it has been shipped.
Remember USPS only estimates a delivery of 2-3 days for Priority Mail. In some cases in may take longer so we estimate 3-7 bussiness days (weekdays only Monday thru Friday excluding weekends and holidays). All of our dates are only merely estimated time frame and not guarantee or actually dates.
COMBINED SHIPPING: Yes, I always combine shipping. When you are done shopping, let me know you are done. Then I will calculate exact shipping and send you an PayPal invoice or shipping calculator in this store will figure it out for you.
Shipping Time
Please allow 15-25 days to receive your orders, not counting holidays or weekends. It may take as long as 3-6 weeks for items to be shipped due to back order, heavy work load, holiday, etc. This includes the processing time of 15-21 business days as stated above and the delivery time of 3-10 business days once shipped. Most all of the packages will be sent by method of USPS if either Priority Mail or First Class Mail is selected, unless other wise requested or stated differently. In most cases some customers may receive their orders sooner pending size and quantity of order but 2-3 weeks is given in case of any delays on holidays, shipping, or a high volume in orders. For more information read the shipping section. Order received after 5pm weekdays will not be processing until the next business day. (Unless a office is closed due to holiday). Orders placed after 5:00 pm on Friday or placed on Saturday and Sunday will not be processed until Monday. Orders Placed while we are on vacation or holiday will not be processed until we return. These are estimated times of production and delivery and not guarantees. That Girl's Bath & Body can not make guarantees date of delivery.
TURNAROUND TIME: Normally Please allow 15 to 25 business days for an order to be processed and an additional 9-15, NOT counting weekends and holidays. During the Holidays orders may make it as long as 6 weeks to process, make and ship. If you have any questions ask about our shipping before ordering. Note: Estimated time of of 2-3 weeks on each product pages is states for non-busy holidays. This is only an estimate of processing and delivery. Be assured we are trying our very best to ensure quality, yet sending your orders a quickly as possible. You will get your items, they just may take longer than expected. REMEMBER, these are handmade items. I DO NOT have a stock pile ready made to ship. Order Processing Time (Oct 1 to MID DEC) & Early Spring to Summers (April-July).
Order Processing Time: THIS IS the BUSY SEASON - BUSY SEASON: order processing time is...Now Officially Busy Season for me (April 1- July 4, September 1 thru December 31). Please Plan way ahead for your orders for we are not responsible or liable for packages that do not arrive on time. Please allow up to 15 business days for package(s) to be delivered after it has been shipped. This is not counting holidays or weekends and dates given are only used as an estimate for usually shipping and processing. For the busy holidays and months please allow up to 4-6 weeks for an order to be processed and shipped, NOT counting weekends and holidays. If commercial or residential shipping rates are charged at incorrect price our customer will be informed. If over charged a credited will be used to the customer. If shipping rates are too low customer will be billed for the remaining amount via Paypal invoice or money request. The additional fee for overages in shipping charge will need to be collected before any work or shipping is preformed on product or delivery. This is That Girl's Bath & Body shipping policy. Express delivery (if available) orders placed after 12pm eastern standard time will ship the following business day. Custom orders, back orders, and merchandise shipped directly from the manufacturer do not qualify for express service. Next day orders over 5 pounds will be charged an extra $4 per pound over 5 lbs. 2 day orders over 5 pounds will be charged an extra $2 per pound over 5 lbs. Foreign shipments do not qualify for express service. Sometimes the processing time will not take as long pending quantities ordered. Expected delivery times may vary depending on the item. We will provide you with an estimated time line when placing your order. DEADLINE: if you have a certain deadline that your item needs to be in hand, you must inform us by email. It is your responsibility as a buyer to let thatgirlsbathandbody.com (the seller) know your deadline. If you do not, then it is not That Girl's Bath & Body (thatgirlsbathandbody.com) fault nor responsibility if the item(s) don't arrive on time. Business Hours ~ You can order from our web site 24 hours a day, 7 days a week. Our normal business hours are 9am-5pm (Eastern Time) Monday-Friday. Any orders established after normal business hours, weekends or holidays will be processed the next business day in order of receipt. Holidays and any "Closed for Business" days are announced on our web site home page and in our newsletter. Our policies, estimated shipping, or process dates and prices may change at any time without notice. We will updated on our web-site's info as soon as possible to keep our customer informed.
TURNAROUND TIME: Normally Please allow 15 to 25 business days for an order to be processed and an additional 9-15, NOT counting weekends and holidays. During the Holidays orders may make it as long as 6 weeks to process, make and ship. If you have any questions ask about our shipping before ordering. Note: Estimated time of of 2-3 weeks on each product pages is states for non-busy holidays. This is only an estimate of processing and delivery. Be assured we are trying our very best to ensure quality, yet sending your orders a quickly as possible. You will get your items, they just may take longer than expected. REMEMBER, these are handmade items. I DO NOT have a stock pile ready made to ship. Order Processing Time (Oct 1 to MID DEC) & Early Spring to Summers (April-July).
Order Processing Time: THIS IS the BUSY SEASON - BUSY SEASON: order processing time is...Now Officially Busy Season for me (April 1- July 4, September 1 thru December 31). Please Plan way ahead for your orders for we are not responsible or liable for packages that do not arrive on time. Please allow up to 15 business days for package(s) to be delivered after it has been shipped. This is not counting holidays or weekends and dates given are only used as an estimate for usually shipping and processing. For the busy holidays and months please allow up to 4-6 weeks for an order to be processed and shipped, NOT counting weekends and holidays. If commercial or residential shipping rates are charged at incorrect price our customer will be informed. If over charged a credited will be used to the customer. If shipping rates are too low customer will be billed for the remaining amount via Paypal invoice or money request. The additional fee for overages in shipping charge will need to be collected before any work or shipping is preformed on product or delivery. This is That Girl's Bath & Body shipping policy. Express delivery (if available) orders placed after 12pm eastern standard time will ship the following business day. Custom orders, back orders, and merchandise shipped directly from the manufacturer do not qualify for express service. Next day orders over 5 pounds will be charged an extra $4 per pound over 5 lbs. 2 day orders over 5 pounds will be charged an extra $2 per pound over 5 lbs. Foreign shipments do not qualify for express service. Sometimes the processing time will not take as long pending quantities ordered. Expected delivery times may vary depending on the item. We will provide you with an estimated time line when placing your order. DEADLINE: if you have a certain deadline that your item needs to be in hand, you must inform us by email. It is your responsibility as a buyer to let thatgirlsbathandbody.com (the seller) know your deadline. If you do not, then it is not That Girl's Bath & Body (thatgirlsbathandbody.com) fault nor responsibility if the item(s) don't arrive on time. Business Hours ~ You can order from our web site 24 hours a day, 7 days a week. Our normal business hours are 9am-5pm (Eastern Time) Monday-Friday. Any orders established after normal business hours, weekends or holidays will be processed the next business day in order of receipt. Holidays and any "Closed for Business" days are announced on our web site home page and in our newsletter. Our policies, estimated shipping, or process dates and prices may change at any time without notice. We will updated on our web-site's info as soon as possible to keep our customer informed.
Delivery Confirmation Number
All orders are shipped with a delivery confirmation number and an e-mail notification will be sent. An email will be sent when time allows to the address provided in the PayPal receipt of your purchase, so please send the correct email address. E-mail notifications are not always received though, in some cases they are blocked as junk mail, or returned back undeliverable. If you do not receive an email notification of your delivery confirmation number and order placed, please feel free to contact us and we will be happy to track your package and give you any information needed on your order. Remember USPS does not offer detailed tracking.
Returns and Refunds
That Girl's Bath and Body does not give refunds, exchanges or returns on makeup, skin care or bath and body products due to the delicate nature of our merchandise. We can not assure the sanitary conditions of these items once they've left our studio for shipping. Then the can't be resold and the cost would have to be pasted on all other customers. We pay processing fees for all orders placed and not all fees are refundable even if you have returned the item purchased. We want to keep our product cost as low as possible. Please read detailed return, refund, credit information below or by viewing our full policies at our privacy policy page.
� Due to the personal nature of handmade products and for safety reasons, we can not accept returns once the products are ordered, shipped, applied on skin, unopened or opened. This includes all makeup, skin care, bath and body care for humans or pets. We can not guarantee the condition, nor that it has Not been contaminated. Since the item(s) can not be guaranteed to be in the same original good condition we can not resell the item(s), and would have to pass the cost on to our customers. Something we do not wish to take place. Jewelry though however is returnable within 15 business days of order date, minus shipping fees, processing fees, restocking fee, and any/all cost. Some conditions and terms apply, please visit our policy page for more information. Refunds/Exchanges We only offer fresh, custom-made products. Due to the nature of our products we do not offer cash refunds or exchanges. All sales are final and bought 'as is'. We recommend purchasing one of our smaller items to test out any scents or products. If we have made a mistake with your order, please let us know, and we will make it right. If you are unhappy with your order, please let us know so we can try to fix the problem. We understand that it is hard to pick a scent with out actually smelling it, so I advise starting out with small product and testing the scents before making a bigger purchase. If you request we maybe able to send you a additional sample lotion or scent in another scent with purchase. You can also email That Girl's Bath & Body for further details with scent descriptions or help with your scent choices. We are have started work on creating a scent description page. In certain circumstances if there is damage to an order due to shipping or mishandling by the postal service, please notify us to set up arrangements for a replacement/or other options. It is thatgirlsbathandbody.com sole discretion with which order to accept for possible replacement. No refunds, cancellations, shipping charges and no exchanges are allowed. All sales are final and these items are bought 'as is.' Your business is important. Every priority is made to ensure customers are completely satisfied with every purchase. If you have problems with a product, please contact us to see if we can find a solution to the problem. There are no cancellations can be made after you the customer order has been place and shipped and no changes will be made after your order is completed. No Custom Made Product of any kind or personalized jewelry (custom jewelry) can be refunded or exchanged. Refunds/Exchanges We only offer fresh, custom-made products. Due to the nature of our products we do not offer cash refunds or exchanges. All sales are final. We recommend purchasing one of our smaller items to test out any scents or products. If we have made a mistake with your order (and it happens), please let us know, and we will make it right. If you are unhappy with your order, please let us know so we can try to fix the problem. Thank you for your cooperation and understanding in this area. (Disclaimer: By submitting order you agree to abide by our ordering policies stated Here). Policies and prices may change without notice, but will be updated accordingly. Know that thatgirlsbathandbody.com will make arrangements to replace or refund money for damaged or lost product if you have bought shipping insurance. Under no circumstance is Shipping refundable. The customer is responsible to keep receipt or invoice, paying all fees associated with sending back the returned item, re-shipping, shipping insurance, and sending That Girl's Bath & Body money to re-ship the order. All products must be returned in the same packaging, shipping supplies, label, original receipt, and picture of any or all damage if applicable. Please read further details on our policy page. If the customer does Not have a invoice or receipt then no refund, replacement, exchange, or credit can be made. All products (with the exception of jewelry) is non-refundable due to the natural nature of these products and is bought as is. Customer satisfaction of jewelry and bath & body products is guaranteed. That Girl's Bath & Body does it's best to ensure quality products that's one reason why we don't rush out orders or have large amounts of already made items.
� Due to the personal nature of handmade products and for safety reasons, we can not accept returns once the products are ordered, shipped, applied on skin, unopened or opened. This includes all makeup, skin care, bath and body care for humans or pets. We can not guarantee the condition, nor that it has Not been contaminated. Since the item(s) can not be guaranteed to be in the same original good condition we can not resell the item(s), and would have to pass the cost on to our customers. Something we do not wish to take place. Jewelry though however is returnable within 15 business days of order date, minus shipping fees, processing fees, restocking fee, and any/all cost. Some conditions and terms apply, please visit our policy page for more information. Refunds/Exchanges We only offer fresh, custom-made products. Due to the nature of our products we do not offer cash refunds or exchanges. All sales are final and bought 'as is'. We recommend purchasing one of our smaller items to test out any scents or products. If we have made a mistake with your order, please let us know, and we will make it right. If you are unhappy with your order, please let us know so we can try to fix the problem. We understand that it is hard to pick a scent with out actually smelling it, so I advise starting out with small product and testing the scents before making a bigger purchase. If you request we maybe able to send you a additional sample lotion or scent in another scent with purchase. You can also email That Girl's Bath & Body for further details with scent descriptions or help with your scent choices. We are have started work on creating a scent description page. In certain circumstances if there is damage to an order due to shipping or mishandling by the postal service, please notify us to set up arrangements for a replacement/or other options. It is thatgirlsbathandbody.com sole discretion with which order to accept for possible replacement. No refunds, cancellations, shipping charges and no exchanges are allowed. All sales are final and these items are bought 'as is.' Your business is important. Every priority is made to ensure customers are completely satisfied with every purchase. If you have problems with a product, please contact us to see if we can find a solution to the problem. There are no cancellations can be made after you the customer order has been place and shipped and no changes will be made after your order is completed. No Custom Made Product of any kind or personalized jewelry (custom jewelry) can be refunded or exchanged. Refunds/Exchanges We only offer fresh, custom-made products. Due to the nature of our products we do not offer cash refunds or exchanges. All sales are final. We recommend purchasing one of our smaller items to test out any scents or products. If we have made a mistake with your order (and it happens), please let us know, and we will make it right. If you are unhappy with your order, please let us know so we can try to fix the problem. Thank you for your cooperation and understanding in this area. (Disclaimer: By submitting order you agree to abide by our ordering policies stated Here). Policies and prices may change without notice, but will be updated accordingly. Know that thatgirlsbathandbody.com will make arrangements to replace or refund money for damaged or lost product if you have bought shipping insurance. Under no circumstance is Shipping refundable. The customer is responsible to keep receipt or invoice, paying all fees associated with sending back the returned item, re-shipping, shipping insurance, and sending That Girl's Bath & Body money to re-ship the order. All products must be returned in the same packaging, shipping supplies, label, original receipt, and picture of any or all damage if applicable. Please read further details on our policy page. If the customer does Not have a invoice or receipt then no refund, replacement, exchange, or credit can be made. All products (with the exception of jewelry) is non-refundable due to the natural nature of these products and is bought as is. Customer satisfaction of jewelry and bath & body products is guaranteed. That Girl's Bath & Body does it's best to ensure quality products that's one reason why we don't rush out orders or have large amounts of already made items.
Policies
Products Ingredients are listed in the product description as well as the bottle. That Girl's Bath & Body is not responsible for any allergies, rashes etc from use of our products. Please perform a patch test anytime you use a new bath and body product. If irritation occurs,
discontinue use immediately. Keep out of reach of children. For external use only. Please speak with your doctor with any questions, concerns or before using a new product. Information herein is for education purposes only.
Shipping Insurance
Shipping Insurance is optional but recommended. Under no circumstances is That Girl's Bath & Body (owner, operator, website maintainer, employees, rep's, distributor, etc) held responsible for your order once it leaves our hands. Although insurance is optional, we strongly recommend that you choose to insure your package. Insurance is meant to protect you, the buyer. Buyer assumes the risk of loss and/or damage by not opting for extra insurance. We (That Girl's Bath & Body thatgirlsbathandbody.com, owner, operator, employees, reps, distributor, etc) are not responsible for packages lost or damaged by the carrier. Under no circumstances are we (That Girl's Bath & Body, owner, thatgirlsbathandbody.com , employees, etc) responsible nor liable for your lost or damaged package(s) due to carrier negligence. Please speak to the carrier regarding damage. Because we have no control over the fate of a package after it leaves us. Nor will we refund Shipping fees under any circumstances. The consumer is responsible for claiming all misplaced, lost, damaged or undelivered shipments directly with USPS. We (That Girl's Bath & Body) will not replace or refund for lost or damaged packages that are NOT insured. We Ship USPS Mail Exclusively. We ship only in 48 continental United States.
Shipping Information~
Priority Mail & Flat Rate Shipping : (US and International)
All items must be able to fit in a priority or flat rate priority box including products and packing material. If you choose this option and your items require a larger shipping box, you will be required to pay any additional shipping costs. Packing and handling fees apply. Insurance is not included, but is available for purchase on this site. Insurance and tracking is available for Major Destinations and is already included into shipping price.
First Class Mail (US Only):
Shipping cost is based on the weight and destination. Packing and handling fees may apply. Insurance is not included, but is available for purchase on this site.
Shipping Confirmation :
You will be sent a shipping confirmation, tracking number or e-mail when your package is ready to be shipped. Please retain this information to track your package. You should receive delivery within 3-5 days after receiving your delivery confirmation with the exception of holidays and weekends. No postage refunds or credits will be given if your package takes longer to arrive.
Signature Confirmation:
For large orders additional charges may apply and change without notice. More information available and tracking info is sent via email provided during checkout.
Shipping Insurance :
Priority Mail does not include insurance. Postal insurance covers the items shipped only; it does not include the shipping costs. You can purchase insurance by clicking your choice of insurance coverage at the insurance page of this site. Click on add to cart button this will add it to your shopping cart. If order is over $250 or package is being sent to an unconfirmed address then shipping insurance will have to be charged.
While we welcome and appreciate your business, PLEASE do not order if you are not comfortable with the policies as follows:
Please note that during special sales and restocking of popular products, the amount of orders increases. This can sometimes add an additional 8-15 business days (up to 6 weeks) to our normal order processing time. Your order may begin processing within 72 hours of receipt in order it was received (not including weekends or U.S. holidays). Other wise made to order items is estimated at 72 hours after item is made. We do our best to make it a priority to also have your package shipped within that time frame, though as we are acquiring more customers and heavy work load, orders may ship within 25 business days after receipt. Some of our orders are international and these orders take more time to prepare due to customs forms and extra care in packing to prevent damage, thus the reason for our not quoted shipping times. Coming Soon: Please log into your account for the most current order processing status. Our order system will notify you by email once your order has shipped.
Please be sure your shipping address and contact information is accurate. Once your package has shipped That Girl's Bath & Body is not responsible nor liable for incorrect or insufficient addresses provided. That Girl's Bath & Body is not responsible or liable for lost, stolen or unclaimed packages due to not purchasing insurance, insufficient or incorrect shipping information. Order shipping insurance for Only insured packages we possibly be replace or refunded. That Girl's Bath & Body will not refund or replace orders in these cases, you will need to file a claim with your local post office.
Shipping Prices:
US and Canada: Cost based on weight of items. $99 and over: Free shipping available only for the 48 Contiguous States (Price may change without notice).
International (all countries): Prices vary on country and weight. Contact via email with your name, email and city, country location for estimated delivery price. We do not ship using First Class Mail International nor Flat Rate Envelope or Small Flat Rate Priority Mail International due to possible customer fraud over seas and because of our minimum $8 order.
All other important questions or concerns can be found on either our http://www.thatgirlsbathandbody.com/faq.or our Private Policy page. Still need answers? Email That Girl's Bath & Body by clicking on the Send Email Button located at the top of the website.FAQ-1 page
If you have any other questions or concerns please feel free to email me at info@thatgirlsbathandbody.com
Thank you for your business.
*Disclaimer - That Girl's Bath & Body has the right to substitute a color, fragrance or product due to limited quantity, availability, color, back order, discontinued, substandard quality, out of stock, etc. Note: That Girl's Bath & Body has to right to substitute any color with a another available color. We will contact you and ask you want color you would like to replace. If we don't hear from you we will issue you the substitute. Item colors may vary a little from photo in both color and appearance due to different monitor settings.
Christmas in July Shipping Special: As a thank you from us to you, FREE Priority Mail SHIPPING (US Only) with orders over $40! Products are made to order, current turn around time is about 3 weeks. * Free Shipping, sale(s) or any other special offer(S) or discounts: excludes heavy items, freight, sales, no combined offers, any other discounts can not be combined together.
* ORDERING SHIPPING DEADLINE: A minimum production time of 18 business days and processing time of 3 business days. Availability: Usually ships in 2-3 weeks. Busy holidays make take 3-6 weeks. Light weight items may ship in envelope USPS First Class Mail with Delivery Confirmation.
Please contact us about availability. If you have questions about our shipping or policy please contact us before ordering.
Remember most items are made to order to arrive at peak of freshness. Please be aware when ordering of these delays to ensure you receive your package in enough time.
MADE TO ORDER: Most all of our products, except most makeup and pre-designed jewelry, is made to order and each item is made in small batches to ensure quality. This way the items arrive at the peak of freshness to our customers.
ORDER MINIMUM: A minimum of $8 (excluding shipping or tax) must be reached in the cart before the store will accept order.
PAYMENTS: We accept all Major Credit Cards, and Paypal accounts. You do NOT need to Have a Paypal membership to shop. All That Girl's Bath and Body Online Purchases Are Secure With Paypal SSL (Secure Sockets Layer) Encryption.
PLEASE CLICK HERE TO REVIEW OUR SHIPPING POLICIES BEFORE ORDERING.
Additional information can be found at our privacy policy page.
